Shipping & Delivery Policy
Thank you for shopping with Twisted Fantasies! We work hard to get your order to you quickly and discreetly, and we want you to know exactly how our shipping works from start to finish.
Discreet Shipping:
Discreet shipping means your order is packed and shipped in a way that protects your privacy from start to finish. Your package will arrive in plain, unbranded packaging with no logos, product descriptions, or hints about whatâs inside, so anyone who sees the box or mailer will have no idea what you ordered or where it came from. Even if someone feels the box or package, there shouldnât be any clear clues about whatâs inside, protecting your privacy from the moment it leaves our hands until you open it.
Domestic Shipping (U.S.)
Free Ground Shipping:
đŚ We offer free ground shipping on all domestic orders over $24.99.
Priority Shipping:
đ If youâd like your order faster, we offer Priority Shipping with an estimated delivery of 2â3 business days once your order ships.
Priority Production + Priority Shipping:
⨠For the quickest turnaround, choose Priority Production - weâll produce your order within 1â2 business days, and then your order ships with Priority Shipping (2â3 business days).
đ Please note: All estimated times are from when your order ship, processing and production times apply before that (1-5 business days).
International Shipping & Customs
đ When ordering from outside the U.S., please be aware that packages may be subject to customs clearance procedures in your country. These procedures can delay delivery and may involve duties or taxes that are the responsibility of the customer.
For detailed information on how customs works, you can visit official customs resources like U.S. Customs and Border Protectionâs guidance on clearing customs. Customs and Border Protection
đ Customs rules vary by country, and any fees, duties, or import taxes charged upon arrival are not included in your order total and are not controlled by Twisted Fantasies.
Shipping Restrictions
â We do not ship to:
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Saudi Arabia
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Singapore
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Mexico
We apologize for any inconvenience.
Delays
âł We always do our best to meet estimated delivery times, but delays can happen outside our control (such as customs delays, carrier issues, or local holidays). If thereâs a delay beyond our control, we appreciate your patience, unfortunately, thereâs nothing we can do to force faster delivery.
Returns & Exchanges
đ For information about returns, exchanges, or refunds, please see our Return Policy here:
https://twisted-fantasies.com/pages/return-policy
You can also find that link in the footer of our site.
Questions or Concerns?
đ If you have any questions about your order or shipping, our judgment-free customer support team is here to help, just reach out via our contact page or email. Weâre happy to walk you through your tracking details or answer any questions!