Frequently Asked Questions

Materials

What silicone does Twisted Fantasies use?

All our products are made using only the highest quality 100% body-safe platinum silicone.

Our platinum silicone is non-porous, non-toxic, hypoallergenic, unscented, tasteless and easy to clean. It is the leading silicone choice for medical grade products and certified at the highest skin safety standard by independent labs. Our silicone can withstand heat up to 450 degrees for the highest grade sanitization.

What type of pigments does Twisted Fantasies use?

Our pearlescent pigments are mica based pigments. Mica is the leading pigment used in cosmetics as it is vegan, non-toxic, fade-resistant, eye-safe and eco-friendly.

Our flat pigments are a liquid pigment formulated to work specifically with platinum silicone and are certified at the highest skin safety standard by independent labs.

Do your UV pigments glow in the dark?

Yes and No. UV products, as know as Ultra Violet or Fluorescence, will glow when exposed to a UV or black light. Unlike “glow-in-the-dark” products, they will not absorb UV light and glow when the light is turned off. UV products require the UV light to be shinning on them to emit a glowing effect. The color and intensity of the glowing effect will directly correlate to the color choice of the pigment.

What makes Platinum Silicone different from other sex toy materials?

Many mass produced sex toys are made from a blend of plastics or rubbers. These materials typically contain allergens and are often made with phthalates to achieve a softer texture from a cheaper material. Phthalates, like BBP, DBP and DEHP, can leach out of your product over time and be absorbed by the body resulting in possible risks such as: Endocrine Disruption, Reproductive Health, Developmental Issues or Cancer.

Are Twisted Fantasies toys body-safe?

Absolutely! We only use body-safe and skin-safe materials in all our products.

What makes Twisted Fantasies different from other sex stores?

At Twisted Fantasies, our toys are handmade using the finest materials available on the market. Each design is uniquely crafted by us and inspired by feedback from our valued customers. We are dedicated to developing innovative and pleasurable products for everyone, fostering an inclusive environment where every individual feels welcome, comfortable, and celebrated. Your desires shape our creations, and we’re constantly working to bring your fantasies to life.

How are Twisted Fantasies products made?

All of our products are crafted in-house at our workshop in South Florida. We bring our ideas to life by combining 3D printed resin and hand-sculpted clay. From there, we create Platinum Silicone molds - the same high-quality material used for our toys. We then offer the ability to customize colors, firmness, and size to suit your individual desire. Each item is meticulously washed, dried, and packaged in its own storage bag before being shipped out to become a part of your collection.

Customizing Your New Toy

Are all Twisted Fantasies toys custom made?

All our models are handcrafted in-house and fully customizable.

Our "Custom" listings let you choose the model, size, base style, firmness, pour style and colors of your preference.

Other listings may only allow customization of size, firmness, and base style.

Premades are ready to ship products that cannot be customized. Check the premade listing for details on that specific item.

Be sure to select the correct listing to ensure your purchase meets your exact preferences. If you’re having trouble deciding, contact us!

Do I get the exact product in the listing photo?

When you purchase a premade toy, you are typically buying the exact item shown in the photo. However, there are exceptions—if we have an extra of a standard design, the photo may not match the item precisely. If you want your product to be exact, please contact us to inquire about a specific listing.

What makes a product a Flop?

There are a few things that will cause us to flop a toy. Each listing will note the flaw for that particular toy.

Flaws can be including but not limited to:

Not a standard pour design
Tears or bubbles at base
Poorly trimmed base
Excess Pigment
Slightly warped shape
Faulty suction cup (will be listed/priced as standard base)
Filled bubbles

What makes a product a Premade?

Premade toys are flawless products, ready to ship. They are typically the result of a canceled custom order or are created for new model releases.

Can I customize a Premade design?

Yes, within certain limitations. If you find a
premade design you love but it doesn't meet all of your specifications, feel
free to contact us to recreate your vision.
We can recreate a design in the model and firmness you prefer.

Please note: Designs with more than two colors will incur a $10 fee for each additional color. Some premade designs feature random color mixes, which cannot be exactly replicated.

Which firmness should I select for my silicone Fantasy Dildo?

While everyone’s preferences are different, we've found that most customers prefer their firmness and toy size to correlate. For example, smaller beginner toys like our Novus are often enjoyed in a "Firm Shore 10A" firmness, Standard toys like our Peach Pie are typically enjoyed in "Medium 00-50" firmness and larger toys like our XL Dakken are typically enjoyed in a "Soft 00-20" firmness.

If you'd like to try different firmness levels before making a purchase, we offer a firmness sample kit here.

Which firmness should I select for my silicone Fantasy Grinder?

While everyone’s preferences are different, we've found that most customers prefer a Soft 00-30 or Medium 00-50 Sex Grinder.

If you'd like to try different firmness levels before making a purchase, we offer a firmness sample kit here.

Which firmness should I select for my silicone Fantasy Stroker?

While everyone’s preferences are different, we've found that most customers prefer an Extra Soft 00-20 Stroker.

If you'd like to try different firmness levels before making a purchase, we offer a firmness sample kit here.

Which firmness should I select for my silicone Cock Ring?

While everyone’s preferences are different, we've found that most customers prefer a Soft 00-30 Cock Ring.

If you'd like to try different firmness levels before making a purchase, we offer a firmness sample kit here.

Which firmness should I select for my silicone Butt Plug?

Our Fantasy butt Plugs only come in one firmness, Firm Shore 10A.

If you'd like to try different firmness levels before making a purchase, we offer a firmness sample kit here.

Can I request split firmness for my Fantasy Dildo?

You can customize the firmness of your dildo's base for an additional $10. Please note that the design cannot be seamlessly blended, so there may be a slight visible difference between the base and the rest of the toy.

Which base style should I select?

Twisted Fantasies offers 3 base styles for our Dildos.

Standard Base: A flat bottom base. Perfect for those who want a thick study base for gripping their toy with ease.

Suction Cup Base: A concaved bottom base that allows you to suction your dildo to surfaces like bathroom walls or dildo mounts.

Vac-U-Lock Compatible Base: Combine this base style with Vac-U-Lock sex machines and mounts. (Not available for all models, dependent on model thickness)

Maintenance and Care

How do I store my new sex toy?

Always ensure your toys are thoroughly cleaned and completely dry before storing them.

While platinum silicone can safely be stored together without issue, avoid storing toys made from different materials in direct contact with one another, as this may cause unwanted reactions.

Toys can be stored in the bag they were shipped in or in a soft material pouch for added protection. For optimal storage, keep toys in a dark, cool place, as prolonged exposure to UV light can alter their color.

Additionally, improper cleaning can lead to bacterial growth, so always ensure your toy is properly sanitized before storage.

Do Twisted Fantasies toys melt if stored together?

No. Platinum silicone can safely be stored in contact with other toys made from
platinum silicone. However, exercise caution when storing it with toys made
from different materials, as this could cause unwanted reactions and
potentially degrade the integrity of the product.

How do I clean my new sex toy?

We recommend washing your new toy in warm water with mild, unscented soap. Be sure to work up a good lather to thoroughly clean all the crevices in your design. Air drying is our preferred method over drying with a cloth to prevent any lint from attaching to your toy. Platinum silicone can withstand temperatures up to 450°F, so for a deeper clean, you can also boil your toy!

What lube should I use for my new sex toy?

We recommend using water based lubricants. Always choose a reputable brand.

Can I combine Twisted Fantasies toys with condoms or other protective barriers?

Yes! Condoms are an excellent option when sharing sex toys or using them with multiple partners. They simplify cleanup and provide added protection, especially for toys with intricate textures that can be more challenging to clean thoroughly. To ensure safety and compatibility, only use condoms with water-based lube or opt for non-lubricated condoms.

Shipping and Billing

How long does it take to ship a custom order?

Custom Orders take 3-5 business days to create and ship.

For a faster turnaround, select Priority Production for 1-2 day production and priority shipping.

Is Twisted Fantasies shipping discreet?

Absolutely! All of our items are sent from "TW FA" in unmarked packaging. All Dildos and Phallic items are packed in boxes to prevent feeling the product through packaging.

What name will show up on my bank statement?

Magnav Inc.

What if my toy is damaged when it arrives?

If you product arrives damaged please take a photo of the shipping packaging, product and packing split.
Contact us to receive assistance in replacing your order.

Can I cancel or modify my order?

Cancellations and Modifications are allowed up until your order has been marked as shipped. Please note, premade items may ship within hours of your purchase. If you need to cancel or make changes, contact us as soon as possible for assistance.

Why isn’t my tracking working?

If your tracking has not updated within 48 hours of being created, please contact us for assistance so we can confirm there are no issues with your shipment.

For international orders, if your tracking is not updating with USPS please use Global Post to track your shipment.

What carriers does Twisted Fantasies use to ship?

We primarily use USPS or FedEx depending on location and shipping speeds requested.

Where does my product ship from?

Ft.Lauderdale FL

Returns and Warranty

Do you accept returns?

See our Return Policy

Do your products have a Warranty?

Please contact us with any issues or defects you are experiencing with your product.

I’m really not happy with my purchase

We’re so sorry to hear that you’re not happy with your purchase. Your satisfaction means a lot to us, and we’d love the chance to make things right. Please reach out to us with more details about the issue, and we’ll do our best to help.

Other Questions

How do I know when a new product is released?

Follow us on Social Media or Subscribe to our email list for updates on all our Sales and New releases.

Do your dildos work with a harness?

Harness sizes can vary. Please check the measurements listed for the dildo you're interested in to ensure it’s compatible with your harness.

Can your grinder strap fit around my waist?

Our Straps are 40inches long and are not intended to fit around a waist.